Common Questions about Vacation Rental Homes 

Q: What are the check-in and check-out times?

A: Check-in is at 3 pm and check-out is at 10 am. When available, these times can be adjusted for an hourly fee. Availability depends on reservation dates, cleaning and maintenance schedules, etc. Please check with us 24-48 hours before check-in to see if available. We may not be able to accommodate last minute requests. 

Q: Will my credit card be charged immediately? 

A: Yes. Once you agree to the reservation, you are obligated for the full rental payment. For Big Bear reservations several weeks or months in advance, payment plans are available. 

Q: Is there a security deposit? 

A: Yes, you will be charged a refundable security deposit. This varies by property.

Q: What is your cancellation policy? 

A: If cancel 30 or more days before reservation date, you will receive a full refund.
If cancel 14-29 days before reservation date, you will receive a 50% refund.
Cancellations within 14 days of reservation date, you will not be refunded.

Q: Do I need to carry chains for my car? 

A: During snow conditions, the highway patrol will not allow you to drive up the mountain without chains. Some homes are on hills and you will need a 4WD vehicle and/or chains to get to them during snow conditions. 

Q: What is in each home? 

A: All homes have pots, pans, dishes, silverware, etc. in the kitchen, as well as sheets, pillows, blankets and towels. All homes have a refrigerator, oven/stove, microwave and coffee maker (coffee and filters are not included). 

Every place has different amenities. Some have DVD players, WiFi, TV service, games, etc. These items are listed on the website under the page for each house. If it does not list something, it isn't in that particular house. 

Firewood is not provided. You can get firewood bundles or Duraflames at stores in Big Bear. Note: Be sure the fireplace is wood burning. Some are gas only. 

Each house has an informational binder with WiFi codes, etc for your use. Please read through the binder when first arriving at the house. 

We hope you enjoy your stay in beautiful Big Bear!